Frequently Asked Qustions

General Questions

Are your shoes authentic?

Yes. All of our shoes are authentic and come with their original box. KicksNike1 does not sell fakes, variants, or customized products. KicksNike1.com is listed on the Google.com.cn list of legitimate websites.

Is your business legitimate? How long have you been in business?

Yes, KicksNike1.com is legitimate business. While we are a small company, we have been in business for approximately 6 years.

Where are you located?

KicksNike1.com is based in the SouthEast in China.

Can you reserve a shoe for me until I can pay for it?

No, all of our merchandise is sold on a first come, first served basis. We cannot reserve shoes without payment.

Can you give me any discounts?

Occasionally,KicksNike1 will run a promotional coupon or special shipping offer, but we cannot offer individual discounts outside of these promotions. While we strive to bring you the best products at the most reasonable prices, our pricing decisions are based on the availability of individual products. Products that are more limited, special editions, or hard to find will usually have a slightly higher price than the shoes you can buy at any retailer.

How do I get wholesale?

KicksNike is primarily a retail business, however occasionally, we provide small wholesale orders to qualified business customers. if you are interested in wholesale, please email your name, company name, contact information and a list of products you're interested in to sales@uggsdream.com.A representative will contact you if we can accomodate your needs. Please note that KicksNike1 is a retail business and cannot provide large quantities at wholesale prices nor can we provide a simple list of wholesale prices. Prices can and do vary based on the items and quantities involved.

How Do you have any stores or locations?

No. KicksNike1 is only a web business and does not have any retail outlets or locations.

Can I get a catalog?

KicksNike1 does not publish a mail-order catalog because the inventory changes too frequently. KicksNike1.com is updated daily with size and style information and new products and sizes are posted as soon as they are available. We encourage you to check the website for the products you need.

Questions Related to Ordering

How can I get my order shipped to a different address than my billing address?

We strongly recommend and prefer that first time customers send their order to the billing address on file with the card account. We may require you to do so in order to comply with our fraud prevention standards. Orders can sometimes be shipped to a different address, however, we still require the correct, matching address for your credit card in addition to the shipping information. If you need to make arrangements for shipping to a different address, please call 086-18950789710 during normal business hours to speak with a representative.

How do I send a gift?

We do prefer to send first-time orders to the cardholder at the billing address in order to ensure you receive your order, however, to make arrangements for shipping, please call 086-18950789710 during normal business hours (8 am - 4 pm Pacific) to speak with a representative. We strongly recommend that you call in order to avoid any processing delays.

The shoe I want says "Sold Out" Can you tell me when you’ll be getting more?

No. We are unable to predict if we can or will be able to obtain more of any item. Major shoe brands have limited manufacturing runs, and often additional inventory is not available.

Your website won't let me choose the size I need. It's not on the drop-down list.

KicksNike1.com is designed to show only available sizes on the product page. If a size is not listed, then it is sold out and we do not expect or do not know if we can make it restock it. We apologize for the inconvenience and hope that you will continue to check for the size you needed.

Questions Related to Shipping

Can you ship to an international destination?

KicksNike1.com mainly ship items to USA,UK,Australia,Canada,China,and so on.If your country is not on this list,please contract us to check it.

How long does it take to get to my house?

For U.S./U.K. customers, EMS delivery takes about 7 days. All orders are shipped from our warehouse in China and the average delivery time to U.S./U.K. is approximately a week.For customers not on our international mail list., delivery time varies depending on your location and shipping method, but most packages arrive in approximately 7-10 days.

Please note: Estimated shipping times begin after the order leaves our warehouse. These estimated times are not guaranteed and do not include our standard processing time or any delays that may result from a problem with the order, weather, security, or carrier delays.

Questions Related to Returns & Exchanges

What's your return policy?

Our full return policy is located at http://www.KicksNike1.com/shippinginfo.html. Please read this page before calling about a return. KicksNike1 accepts returns for up to 30 days from the order date if the shoes are new and completely unworn with the original shoebox intact. Please read our full return policy and contact Customer Service by sending a return authorization email to us for return address.

Please note that we cannot accept returns where the shoebox has been taped and used as a shipping box. DO NOT USE THE SHOEBOX AS THE SHIPPING BOX. ALWAYS BOX THE RETURN IN A SHIPPING BOX.

How do I make an exchange?

Exchanges are treated as new orders with KicksNike1. You may place a new order for the desired item at the same time you sending a return authorization or you may wait until your return is received and a refund is issued before placing a new order. Please ask a representative about your options.

When should I expect to receive refund?

Returns are processed within 3 business days of receiving the return. Once KicksNike1 receives your return, we will process it and apply any applicable refund. Please allow 2-7 days for the money to post to your account.